About HIE-Q
At HIE-Q, we are dedicated to delivering innovative, high-quality tech solutions that enhance everyday life. Founded in 2020, we specialize in smartwatches, Bluetooth headphones, chargers, and other mobile accessories designed to blend functionality with cutting-edge design. Our products are crafted with precision and powered by reliable Japanese battery technology, ensuring superior performance and durability.
Driven by our passion for technology, we constantly strive to push the boundaries of innovation, offering our customers the latest advancements in mobile and wearable tech. Whether you're looking for a sleek smartwatch to track your fitness goals or powerful chargers to keep your devices powered up, HIE-Q is your trusted partner for premium electronics.
With a commitment to customer satisfaction, we offer same-day delivery, cash on delivery, and a 14-day return policy. Explore our collection and experience the future of tech with HIE-Q
UP TO 25 %SALE
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Delivery & Returns
Legal Compliance:
Our refund policy is in compliance with the Kuwaiti Consumer Protection Law.
Eligible Items:
The item must be in its original condition and packaging, complete with all accessories and documentation. The item must also be accompanied by the original receipt or proof of purchase.
Timeframe:
To initiate a return, please contact our customer service number 66459911, within 14 working days and our team will provide you with instructions on how to return the item and process your refund.
Condition:
Please note that the item must be in new, unused, sealed, and undamaged condition for it to be eligible for a refund.
Fees:
Please note that shipping and handling fees are non-refundable, and the return shipping costs are to be borne by the customer.
Refund Method:
The product to be returned by the customer to HIE-Q office, for both delivery and store pick up orders. Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Refunds may take 1-5 business days to process, depending on your bank.
Damaged or Faulty Products:
If you receive a defective or damaged item, please contact our customer service team immediately on 6645991. The product to be returned by the customer to HIE-Q office, for both delivery and store pick up orders. Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will work with you to arrange for a replacement or refund.
Delivery & Returns
At HIE-Q , we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 14-day return policy in accordance with the Kuwaiti Consumer Protection Law.
Contact Us
Our address
Hawally Ibn Khaldoon Street
ADWA COMPLEX
4th,FLOOR
Open hours
Daily 10:00 AM — 10:00 PM
Contact info : +965 66459911